In service-driven industries, customer satisfaction is often discussed—but rarely measured in a way that reflects the full operational reality behind it. At Wittenbach, we believe performance should be transparent, measurable, and tied directly to the outcomes our customers experience every day. That belief led us to develop an internal customer satisfaction measurement framework built directly […]

Strengthening ATM Protection Against Emerging Threats ATM jackpotting attacks continue to evolve, targeting vulnerabilities in both physical hardware and internal system configurations. To help financial institutions stay ahead of these threats, Hyosung Americas has issued a new security recommendation designed to further protect ATM fleets from unauthorized access and exploitation. As a long-standing provider of […]

  ATM Card Trapping: How Criminals Steal Cards and How to Stop Them ATM card trapping is a legacy form of fraud that continues to pose risks for financial institutions and their customers. In this attack, criminals insert engineered devices into the card reader to intercept and retain a customer’s card during a transaction. Believing […]