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Cash Automation
Protecting Your ATM and Customers from “Jugging”
As financial institutions continue to invest in ATM security, criminals continue to evolve their tactics. One growing threat is ATM jugging—a crime that extends beyond the ATM itself and targets customers after they complete a transaction. Understanding how jugging works and implementing proactive security measures can significantly reduce risk while reinforcing your commitment to customer […]
Electronic Security
Why Modern Access Control Is Replacing Traditional Keys
Electronic Access Control Delivers Greater Security, Visibility, and Control For decades, mechanical keys have been the standard for securing commercial facilities. While simple and familiar, traditional lock-and-key systems were never designed to meet today’s security, compliance, and operational requirements. Modern organizations need more than locked doors—they need to know who accessed a facility, when they […]
Electronic Security
Integrated Security Solutions: The “Single Pane of Glass” (SPOG) Approach
A longstanding trend in security has been the pursuit of a unified, user-friendly overview of an organization’s security systems—without forcing practitioners to juggle multiple platforms, clients, or applications. This “single pane of glass” (SPOG) capability has long been available to large enterprises, such as Fortune 1000 companies, through advanced Physical Security Information Management (PSIM) software. […]
Cash Automation
Measuring What Matters: How Wittenbach Achieved 91.26% Customer Satisfaction Through Operational KPIs
In service-driven industries, customer satisfaction is often discussed—but rarely measured in a way that reflects the full operational reality behind it. At Wittenbach, we believe performance should be transparent, measurable, and tied directly to the outcomes our customers experience every day. That belief led us to develop an internal customer satisfaction measurement framework built directly […]
Cash Automation
Recommended BIOS Security Update to Help Prevent ATM Jackpotting Attacks
Strengthening ATM Protection Against Emerging Threats ATM jackpotting attacks continue to evolve, targeting vulnerabilities in both physical hardware and internal system configurations. To help financial institutions stay ahead of these threats, Hyosung Americas has issued a new security recommendation designed to further protect ATM fleets from unauthorized access and exploitation. As a long-standing provider of […]