At your financial institutino, how do you provide great service to clients and customers around the clock? One of the best ways to do so is with ITM banking. ITMs, or Interactive Teller Machines, are an innovative way to provide an upgrade over a traditional ATM machine that your clients and customers will love. Wittenbach Business Systems offers businesses like yours access to the right ATM and ITM services to meet your needs. As part of our services for ITM banking in Charlotte, NC, we offer installation, service and repair.
What Are ITMs?
Interactive teller machines are a unique way to provide a “branch in a box” that combines touch screens and video technology for a complete virtual experience that mimics traditional in-person banking. In short, ITMs are like a traditional ATM but with live video chat. When using an ITM, clients can walk up to the machine, start the transaction and then be part of a live video chat with a live operator that might be based anywhere in the world. This operator is essentially playing the role of a teller in a bank and can perform many different transactions to help the customer. ITM banking in Charlotte, NC is a great way to offer versatility to your clients. They are often installed in conjunction with a bank that has on-site staff or in place of a traditional bank or ATM.
What Can Clients Do with ITM Banking in Charlotte, NC?
Because ITMs have a live person on the other end of the line, they can provide more services than a traditional ATM thanks to ID verification and electronic signatures. The services that ITM banking can offer include:
- Giving cash withdrawals
- Accepting cash deposits and checks
- Bill payments
- Loan payments
- Opening new checking and savings accounts
- Getting new credit or debit cards
- Cash advances
- Offering financial advice
- Business account operations
- Brokerage and equity account transfers
- Money orders
- And more!
Thanks to their versatility, there is plenty to love about ITM services.
What Are the Benefits of ITM Banking in Charlotte, NC?
There are many reasons why businesses rely on ITM banking in Charlotte, NC. Some of the reasons why it is such an effective way for businesses to provide great service include:
- ITMs place less of a burden on your own banking staff or tellers. You can use fewer employees to provide service to the same amount of clients. Your staff on the inside of your building can handle more complex transactions, while people who are just looking to pay a bill can use the ITM outside.
- ITMs reduce the average amount that you spend to help a single customer or client. In the same way that you will need fewer tellers, you will be paying less for the labor used to have ITM transactions so your cost per transaction will decrease.
- If you are looking to reduce your branch size but still accommodate the same amount of customers, one of the best ways to do so is by designing an ITM-centric branch. By shifting the focus on your branch, you can use a space that is half the space of your current branch and use a combination of ITMs and traditional tellers.
- ITMs are all about making banking more accessible, and our ITM banking in Charlotte, NC can bring banking to places where people are underserved, like in less populated areas or even the big city where opening up a traditional branch would be cost-prohibitive.
If you are ready to see how ITM banking in Charlotte, NC could transform your business, talk to Wittenbach Business Systems.
Where Can You Find ITM Banking in Charlotte, NC?
Wittenbach Business Systems has over 45 years of experience selling and servicing cash automation equipment including currency counters, cash recyclers, coin sorters, self-service coin counters, ATMs, ITMs check encoders and more. We are a leading provider of ITM banking in Charlotte, NC, and we can provide your business with the tools that you need. Give us a call today at (410) 667-6400.