How do you make sure that you provide your clients, employees and other customers the best service possible throughout the day at your financial institution? One of the best ways to streamline operations, save time and provide the best service is through interactive teller machines, or ITMs. Interactive teller machines are like upgraded ATM machines that offer even more services and flexibility. Wittenbach Business Systems is proud to offer interactive teller machines in Charlotte, NC. We connect businesses just like yours with ATM and ITM services that help improve your efficiency and bottom line. We offer installation, service and repair of our interactive teller machines in Charlotte, NC.
What Are ITMs?
Interactive teller machines offer a “branch in a box” experience to financial institutions and banks. They use touch screens and live video technology to offer an experience that mimics traditional teller banking. You can think of your interactive teller machines in Charlotte, NC as ATMs with live video chat. Because there is live video chat that allows for additional security, your clients can benefit from additional transaction types that are not available through the average ATM. The operator of the ITM will play the role of a teller in the bank and perform the various transactions. In many cases, ITMs are installed at banks or financial services companies that have on-site staff. Sometimes they are also used in place of a traditional bank where it is challenging to have a branch.
What Can Clients Do with Interactive Teller Machines in Charlotte, NC?
Offering interactive teller machines in Charlotte, NC allows your clients and employees to do more without needing to stand in the line for a teller or wait for the bank to open. They offer more services than an ATM due to the ability for ID verification and electronic signatures. Some of the services that your ITM can offer include:
- Giving cash withdrawals
- Accepting cash deposits and checks
- Bill payments
- Loan payments
- Opening new checking and savings accounts
- Getting new credit or debit cards
- Cash advances
- Offering financial advice
- Business account operations
- Brokerage and equity account transfers
- Money orders
- And more!
What Are the Benefits of Interactive Teller Machines in Charlotte, NC?
Many different institutions and banks can benefit from interactive teller machines in Charlotte, NC. Some of the reasons why businesses choose to add ITM services include:
- Interactive teller machines in Charlotte, NC make it easier for your tellers and banking staff to provide excellent customer service, as you can use fewer tellers to provide service to your clients and allow them to only handle transactions that ITMs cannot. This also allows for your clients to get a better experience, as they won’t need to wait in long lines to simply deposit a check or complete a more basic transaction.
- ITMs lower the amount that you will need to spend per customer. Because you won’t need as many tellers and you can increase the transactions that can be completed every hour, you will pay less per transaction and save money.
- If you want to reduce the size of your branch or business, creating an ITM-centric branch is a great way to do so. When you use interactive teller machines in Charlotte, NC, you can use a space that is significantly smaller than what you might need for a traditional branch and use a combination of ITMs and tellers.
- Another benefit of ITMs is providing clients with banking services where it is otherwise geographically or financially impractical to do so. Less populated areas or areas with sky-high real estate costs like big cities are great fits for ITM machines.
If you want to learn more about interactive teller machines in Charlotte, NC and how they can benefit you, reach out to Wittenbach Business Systems.
Where Can You Find Interactive Teller Machines in Charlotte, NC?
Wittenbach Business Systems has over 45 years of experience selling and servicing cash automation equipment including currency counters, cash recyclers, coin sorters, self-service coin counters, ATMs, ITMs check encoders and more. We are a leading provider of interactive teller machines in Charlotte, NC, and we can provide your business with the tools that you need. Give us a call today at (410) 667-6400.